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Last Updated: 11 March 2026
 

1. Introduction

Tailored Transitions ("we", "our", "us") is committed to protecting the privacy and personal information of our clients.

Our services assist individuals and families with downsizing, relocation, packing, unpacking, and home transition services.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services or interacting with us, you agree to the terms of this Privacy Policy.
 

2. What Personal Information We Collect

We may collect personal information including:

• Full name

• Phone number

• Email address

• Residential address

• Moving or relocation details

• Information relating to your household items or belongings

• Information provided during consultations or enquiries

• Any communications between you and Tailored Transitions
   

Where required to provide services, we may also collect information about:

• property access arrangements

• family contact details

• relocation timing and logistics
   

We only collect information that is reasonably necessary to provide our services.
 

3. How We Collect Personal Information

We may collect personal information when you:

• submit an enquiry through Facebook advertisements or online forms

• contact us by phone, email, or social media

• book or request our relocation services

• participate in a consultation or service planning discussion

• communicate with us during the course of a project
   

Information may be collected directly from you or from a family member acting on your behalf.
 

4. Use of Personal Information
 

We collect and use personal information to:

• respond to enquiries and service requests

• provide downsizing and relocation services

• coordinate logistics related to moving or home transitions

• communicate with clients regarding appointments and service updates

• maintain client records within our internal systems

• improve our services and business operations
   

With your consent, we may also use your contact details to provide information about our services.
 

5. Facebook Advertising and Online Enquiries
 

Tailored Transitions may collect personal information through Facebook (Meta) advertising and enquiry forms.
 

When you submit your information through these platforms, your information may also be processed by Meta in accordance with their own privacy policies.
 

We only use information collected from these enquiries to respond to your request or provide information about our services.
 

6. Storage of Personal Information
 

Personal information may be stored in secure digital systems including:

• customer relationship management (CRM) platforms

• email systems

• secure business records
   

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
 

Access to personal information is restricted to authorised personnel only.
 

7. Disclosure of Personal Information
 

We do not sell or trade personal information. We may disclose personal information only when reasonably necessary to provide services, such as:
 

• Communicating with family members authorised by the client

• Coordinating with moving companies or service providers when required for a relocation

• IT or CRM service providers that support our business systems
   

Any third parties are expected to handle information responsibly and in accordance with privacy obligations.
 

8. Access and Correction of Personal Information
 

You may request access to personal information we hold about you. If any information is incorrect or incomplete, you may request that it be corrected.

Requests can be made using the contact details below.

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9. Data Security
 

Tailored Transitions takes reasonable steps to protect personal information including:

• secure storage of client records

• password-protected digital systems

• limiting access to authorised personnel
   

While we take appropriate precautions, no system can guarantee complete security of data transmitted online.
 

10. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
 

The most current version will always be available upon request or on our website.
 

11. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:
 

Tailored Transitions
Email: elaine@tailoredtransitions.com.au

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